October Order Deadline is Coming Up! Get Your Orders in to be Ready for Pick Up/Shipped 10/15 & 10/17

Ordering, Shipping and Policies

1. Create an Account

2. Click on webstore and browse through our products.

3. If you find items you like click “add to cart”

4. Make sure to order your cooler boxes for every 50#. These Cooler boxes are also in the webstore for purchase.

5. Purchase insurance if you choose. 4-day transits will require insurance. It's $9 for every $200 of coverage and $13 for up to $300. Insurance is in the webstore for purchase.

6. Choose site pick up (if we are meeting you or you are picking up) or delivery (if product is being shipped).

7. Pay for your order using Paypal, credit or debit card (you may choose cash if you are picking up your order and/or do not need shipping)

We only ship once a month so please be aware of ordering deadlines which can be found in our newsletter, in our calendar, and on our Facebook pages. If you are ordering AFTER our deadline please be aware your items are subject to availability only AND there will be a $25 charge.

DON’T FORGET! PLEASE check your emails or texts for any changes in your order prior to the week and weekend of shipping! Sometimes things are out of stock, the vendor sends me the wrong product, the vendor doesn't send me enough product or there's been a price change on items. I will try and contact you and ask what you want to do. I'm flexible and will try and accommodate those changes. If I don't get a response, I will issue an e-gift card to your email for that item.

Request to changing orders will impose a $25 change fee if I am able to make the change.  The change fee will not be applicable if an item you have ordered is out of stock or if there is a last minute sale, there was a price change or any change in circumstance I do not have control over. 

If I have ordered your product and you decide to cancel your order, there will be a 50% cancellation fee based upon the total of your order. Example: You total order comes to $100 including shipping, your cancellation fee will be $50 and you will be refunded $50.

**All products are subject to availability and prices are subject to change without notice (although I try to avoid this)

Simply Rawsome is not responsible for the product after it leaves the premises or our possession. We will package shipped products the best and most efficient way possible to get a good product to you and work with you to ensure your satisfaction.

If your companion does not like the products we, unfortunately, can not provide a refund. You may be considering giving it to a friend or look for a co-op to recoup.

Shipping costs will NOT be reimbursed if it arrived on time.

If you purchased insurance, I will replace your product or credit your account for the product. Refunds will not be made. If you do not have insurance I will NOT refund, replace or credit any order if it arrives late and/or damaged.

You have 7 days from when their order is delivered to notify us if there are any issues with your order. After that, there are no refunds or credits.  Sales are final after that 7 days!  If ANY credits are given they will be in the form of an e-gift card that does not expire. That includes shortages or missing product. 

What If I want to Substitute an Item in the PrePack, Cat Pack, Dog Pack, Breeder Pack and /or Welcome Pack?

All packs such as these that come with free shipping, insurance, and cooler box are not subject to changes which include adding, subtracting or substituting items

What If I want to Change my Order?

If you want to change (add or remove items) your order AFTER the order by date, you are welcome to make these changes for a flat fee of $25. These changes are also subject to availability.
As we only have one order deadline per month, we also only ship once per month. You can find this information in our newsletter, in our calendar and on our facebook pages for specific dates.

Shipping typically falls around 2-3 weeks after the order deadline. The arrival date will depend on your location.

1. Product and Shipping costs and cooler boxes if required must be paid in full before your order ships.

2. In the warmer months or if you live in a warmer climate, cooler boxes are required. They are $11 each and can fit between 40-50 pounds. I will ship your product the most efficient and most economical way possible without compromising your product.

3. Please note some thawing may take place by the time you get your order. Because of the perishable nature of my product, I will not guarantee you will receive your order completely frozen upon delivery and will not refund once an item is purchased. It is perfectly ok to re-thaw and feed meat. By submitting an order and agreeing to the terms and conditions, you release Simply Rawsome from this liability.

4. I highly suggest considering an upgraded shipping method and insurance if you are a 4-day transit during the summer months. You can get a quote through the website before you check out, just pick that option and it will display the cost.

5. It is up to the customer to be aware of any inclement weather or conditions that may prevent delivery. I have run into hurricanes, tornadoes, riots, ice and snow storms. Shipping companies will not pay on claims for late deliveries related to weather or when they cannot deliver due to unforeseen conditions they have no control of.

6. To see the transit map from UPS Click Here Enter 56093 for the ship from zip code

7. If you are purchasing all non-frozen items you do not need a cooler box.
8. If you choose not to adhere by the policies and rules and DEMAND a refund or file a claim with Paypal or your credit card company, you will need to find a different supplier moving forward we will no longer service you.